Understanding that everyone's times is valuable, please allow 24 hours when cancelling or rescheduling an appointment. Changes less than 24 hours in advance will result in a $25 fee for haircuts, $50 for one step color, and $75 for blonding, lighenting, and multi step colors. I completely understand that life happens and we aren't always in control of it, but last minute changes leave no room to allow replacement bookings. We all look forward to our hair appointments, and I want to keep my time accessible to everyone.
I promise all of my guests their full appointment time, so I do need to start appointments on time. If you are running late for your appointment, please call and let me know as soon as possible. If you are more than five minutes late we may need to reschedule your appointment so as not to rush your service.
I pride myself on having thorough consultations with my guests that will give you the exact look we discuss. If for any reason you feel you see something unexpected, please let me know as soon as possible. In the appropriate situation, I am happy to fix you up within 7 days of the original appointment.